Other Service Pointers, Terms and
For both your and our assurance,
all our cars are insured under a comprehensive $1,500,000 liability coverage
with Northland Commercial Insurance. The 26-passenger stretch SUV carries a
$5,000,000 policy. All of our insurance, including worker's compensation and
liability on our buildings, is managed through the Sloan Agency, 816-531-3680.
Confirmations for reservations
are sent via e-mail. If you did not receive one, please call our office.
Please look over the details carefully. Misunderstandings can happen and
will sometimes have momentous effects. It is the client's responsibility to make
sure that a confirmation showing the correct date, time and place was received!!
guarantee availability for a particular vehicle beyond what the original
confirmation states; if you require timing changes, etc. please notify us ASAP
to increase the chance that the vehicle is still open for the new time frame.
Deposits are generally required
for stretch limousine service (almost never for sedan reservations / airport
transfers). The deposit is $100 or 50% of the total, whichever is less. However,
if the total amount eventually due for a reservation exceeds $500, a $200
deposit is required. For out-of-town reservations involving drive time, we will
also need to charge for the latter in advance. The deposit is NON-REFUNDABLE if
a customer cancels the reservation - we may elect to issue a service credit for
future use based on individual factors.
Airport transportation service
can be cancelled by phone up to 2 hours (24 hours by e-mail) prior to the
reserved time without penalty. If changes or a cancellation are required closer
than 2 hours prior to any reservation, the full charge that appears on the
confirmation applies. Charter and stretch limo reservations cancelled with
less than two hours notice are subject to full charges. Remember, deposits are
always non-refundable (see above paragraph).
Our wedding reservations always
deserve a complimentary bottle of Champagne, red carpet, and "Just Married"
sign. Please ask to have "wedding package" or "Champagne" noted on the reservation, or the
driver will not know to ascertain that he has everything with him.
not allowed to ask for payment on wedding reservations. It is the clients'
responsibility to make sure that we get paid, in other words, please update old
credit card information that we may have on file, and if you pay by cash or
check, have someone hand it to the driver without being prompted. It is not
professional for the driver to have to ask for payment.
Miscellaneous Regulations /
We do not
tolerate any illegal activities in our cars. These would include (but are not
limited to) the usage of
any kind of drugs, as well as underage alcohol consumption. We cannot check
identification. However, if the driver acts upon suspicion and finds evidence of
such behavior, the rental is instantly terminated and a full charge for the
original reservation assessed.